1. Overview
MemoUS ("we," "us") helps parents and caregivers track child development. This Privacy Policy explains what information we collect, how we use it, and your choices — including account deletion. By using MemoUS you also agree to our Terms of Service.
2. Information We Collect
Account information: Email address, display name, authentication identifiers (from email/password, Apple, Google, or Facebook sign-in), and account role (parent, co-parent, clinician, or coach).
Child profile data: Names, birth dates, and developmental observations you enter — activity logs, wellbeing logs, milestones, memories (text and metadata), and AI-generated profiles and insights.
Usage data: Feature usage counters and app diagnostics needed to operate the service.
Photos: Photos you add are stored in Google Firebase Cloud Storage linked to your account, with local device cache for offline viewing. We do not sell or use your photos for advertising.
What we do not collect from children: Children do not create accounts. We do not knowingly collect personal information directly from children under 13. All child-related data is entered by an adult account holder.
3. How We Use Your Information
- Provide and improve the MemoUS app and its features
- Generate AI insights and developmental profiles via Google Gemini when you save memos (server-side processing)
- Enable optional sharing with clinicians or coaches you authorize
- Respond to support requests and legal obligations
We do not sell your personal information.
4. AI Processing
When you save memos, observation text and optional voice audio may be processed on our servers by Google Gemini to generate insights and transcriptions. Child first name and age context may be included in prompts. We do not send your account email to Gemini. See Google Gemini Terms.
5. Third-Party Services
MemoUS uses Google Firebase (Authentication, Firestore, Cloud Storage for photos and app data, Cloud Functions) and Google Gemini. Data is processed on Google Cloud infrastructure (including Asia-Pacific regions).
Social sign-in providers (Apple, Google, Facebook) process authentication according to their own privacy policies.
6. Clinician & Coach Sharing
Parents control all professional access. Clinicians may see behavioral data, wellbeing logs, clinical flags, and AI profiles. Coaches see potential profiles and traits only. Photos are never shared with clinicians or coaches. You may revoke access at any time.
7. Children's Privacy (COPPA)
MemoUS complies with COPPA and applicable children's privacy laws. Parents and caregivers are responsible for the data they enter about children in their care. You may delete child-related data by permanently deleting an archived child on the Home screen (see Section 8), through account deletion (see Section 9), on the web at kidtrack-3fd14.web.app/delete-data, or by contacting us.
8. Data Retention
We retain your data while your account is active.
Archive child (Home screen): Hides a child profile from your active list. All memos, photos, Traces, and related records remain stored in your account — archive is a soft hide, not permanent deletion. You can restore an archived child at any time from the Archived Children section on Home.
Permanently delete a child (Home screen): If you are the child's primary parent, you may permanently erase one archived child from the Archived Children section on Home. This immediately and irreversibly deletes that child's profile and all of their server-side data (memos, photos, growth profiles, and related records). There is no 30-day grace period for per-child deletion — it is separate from account deletion below.
When you schedule account deletion, your data is retained during a 30-day grace period so you can cancel. After that period, we permanently delete server-side data as described in Section 9.
9. Account Deletion & Your Rights
You may request permanent deletion of your account and associated data from Profile → Delete account in the app, or on the web at kidtrack-3fd14.web.app/delete-account. This is separate from archiving or permanently deleting an individual child on the Home screen (see Section 8).
Delete account (Profile): Permanently removes your account and associated data, subject to a 30-day grace period. When you schedule account deletion:
- You remain signed in until the grace period ends (or you cancel)
- A pending deletion banner appears on your Profile with the scheduled deletion date
- You may cancel deletion at any time before the grace period expires
- After 30 days, deletion is final and cannot be undone
Primary parent: After the grace period, we permanently delete your account and household data from our servers, including child profiles, activity logs, wellbeing logs, memories, milestones, AI profiles, and related records stored in Firebase.
Co-parent only: After the grace period, your account is permanently deleted and your access to the household is removed. The primary parent's household, child profiles, and shared child records are preserved.
Clinician or coach: Deletion removes your professional account, grants, session notes, and invites. Parent household data is not deleted.
Local photo cache on your device is not removed by server-side account deletion — remove from your device separately if needed.
10. Security
We use industry-standard security through Firebase and Google Cloud, including encrypted transport and access controls. Firestore security rules restrict data access by authenticated user and role. No method of transmission or storage is 100% secure.
11. International Users
Data may be processed in regions where Google Cloud operates, including the United States and Asia-Pacific. By using MemoUS you consent to this processing.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. The "Last updated" date at the top reflects the latest revision.
13. Contact Us
Privacy questions or concerns: privacy@memous.app. We aim to respond within 48 hours.