Terms of Service

1. Introduction & Acceptance

Welcome to MemoUS. By creating an account or using this app, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the app. These terms apply to all users including parents, clinicians, and coaches.

2. AI-Generated Content — Not Medical Advice

MemoUS's AI does not provide medical advice, diagnosis, or treatment. AI-generated content is based on observations you log and general developmental knowledge. It is NOT a substitute for professional medical advice from a qualified pediatrician, psychologist, therapist, or other healthcare provider.

Always consult a qualified professional for any concerns about your child's health, development, or behavior. Never delay seeking professional help based on information provided by MemoUS.

3. Clinical Flags — Informational Only

MemoUS may generate "clinical flags" as part of AI-generated profiles. These flags are informational observations only — NOT a clinical diagnosis; based on patterns in logged data — NOT a professional assessment; and intended to prompt conversation with a professional — NOT to alarm parents.

Clinical flags do NOT indicate that your child has any condition, disorder, or developmental delay. Only a qualified healthcare professional can make a diagnosis.

4. Photo Storage

Photos you add in Memories and memos are uploaded to Google Firebase Cloud Storage (encrypted in transit and at rest) and linked to your account. We also cache copies on your device for faster viewing and offline use.

You are responsible for keeping your own backups (e.g. saving to your device photo library). MemoUS is not liable for loss due to account deletion, device loss, or sync failures.

Memo photos attached to activity logs may include thumbnail URLs visible in your journal. Clinicians and coaches you authorize cannot browse the Memories gallery; see Section 6.

5. Children's Privacy & COPPA Compliance

MemoUS is designed for parents and caregivers to log observations about children in their care. We take children's privacy extremely seriously. See our Privacy Policy for full details.

Data about children:

• Children do NOT create accounts or use the app directly
• All data is entered by parents/caregivers (adults)
• Children's data is linked to the parent's account only
• We do NOT knowingly collect data directly from children under 13

Parent controls:

• You control all data about your child
• You can delete your child's data at any time (see Section 14)
• You control who (clinicians/coaches) can access your child's information
• All access grants are revocable by the parent at any time

MemoUS complies with the Children's Online Privacy Protection Act (COPPA) and applicable data protection laws.

6. Clinician & Coach Access

MemoUS allows parents to optionally link their child's profile to verified clinicians and coaches.

Parent controls all access:

• Linking is always initiated and controlled by the parent
• Access can be revoked by the parent at any time
• Clinicians see behavioral and wellbeing data, clinical flags, and AI profiles
• Coaches see potential profiles and traits only (no clinical or wellbeing data)
• Photos are NEVER accessible to clinicians or coaches

MemoUS does not verify the professional credentials of clinicians or coaches. Parents are responsible for verifying the identity and credentials of any professional they link to their child's profile. MemoUS is not responsible for any advice, actions, or decisions made by clinicians or coaches based on data shared through the app.

7. Data Storage — Firebase & Google

MemoUS uses Google Firebase to store account information, activity logs, wellbeing logs, AI profiles, and milestones. By using MemoUS, you acknowledge that your data is processed and stored by Google Firebase.

Firebase Privacy Policy
Google Privacy Policy

MemoUS uses Firebase Authentication, Firestore Database, and related Google services. Data is stored in secure Google Cloud servers.

8. AI Processing — Google Gemini

MemoUS uses Google Gemini on our servers to generate developmental insights, profile narratives, daily reflections, life story text, and optional voice transcription. Processing runs when you save memos and when server features rebuild your profile — not only when you tap a separate "generate" button.

Memo text, optional audio, and child first name or age context may be sent to Google Gemini for processing. We do not send your account email or password to Gemini. See Google Gemini Terms.

9. Pricing (Beta)

MemoUS is free during beta. We may introduce optional paid features later with notice. Any future subscriptions will be processed through the Apple App Store or Google Play Store.

10. Your Responsibilities

By using MemoUS, you agree to:

• Provide accurate information about your child
• Keep your account credentials secure
• Use the app only for its intended purpose — tracking your own child's development
• Not share your account with others
• Not attempt to access other users' data
• Consult a professional for any health or developmental concerns
• Back up your photos independently — MemoUS is not responsible for data loss

11. Limitation of Liability

To the maximum extent permitted by law, MemoUS shall not be liable for loss of data, photos, or logs; decisions made based on AI-generated content; actions taken by linked clinicians or coaches; service interruptions or technical failures; or any indirect, incidental, or consequential damages.

MemoUS is provided "as is" without warranties of any kind.

12. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of significant changes through the app or by email. Continued use of MemoUS after changes constitutes acceptance of the updated terms.

13. Contact Us

Questions about these terms or your privacy? Email us at privacy@memous.app. We take every concern seriously and will respond within 48 hours.

14. Account Deletion & Data Removal

MemoUS provides three different ways to remove data. They are not the same:

Archive child (Home screen): Hides a child profile from your active list. This is a soft hide — data is retained and you can restore the child later from Archived Children on Home. Archive does NOT delete your account or permanently erase cloud data.

Permanently delete a child (Home screen): Primary parents may permanently erase one archived child from the Archived Children section on Home. Deletion is immediate (no 30-day grace period) and removes that child's profile and all associated server-side data. This cannot be undone.

Delete account (Profile): Permanently removes your account and associated data, subject to a 30-day grace period. When you schedule account deletion:

• You remain signed in until the grace period ends (or you cancel)
• A pending deletion banner appears on your Profile with the scheduled deletion date
• You may cancel deletion at any time before the grace period expires
• After 30 days, deletion is final and cannot be undone

Primary parent: After the grace period, we permanently delete your account and household data from our servers, including child profiles, activity logs, wellbeing logs, memories, milestones, AI profiles, and related records stored in Firebase.

Co-parent only: After the grace period, your account is permanently deleted and your access to the household is removed. The primary parent's household, child profiles, and shared child records are preserved.

Clinician or coach: Deletion removes your professional account, grants, session notes, and invites. Parent household data is not deleted.

Photos stored locally on your device are not removed by account deletion — remove them from your device separately if needed. Account deletion satisfies App Store and privacy requirements for "delete my account and data."